topic Cant get onboards on SkySports app in Mobile Apps & Websites

Sky sports saying need subscription

Kerrydoughty1 — Fri, 14 Mar 2025 02:22:11 GMT

I'm trying to watch the new F1 season and I can't watch the special Channels via the app such as onboards and timings. I have paid for the channel and never had any other issues but now it's saying I need to be a sky subscriber to watch this content.

Re: Sky sports saying need subscription

RichT39 — Fri, 14 Mar 2025 02:49:35 GMT

I was about to make a post to say exactly the same thing, so you're not alone. I also noted that the red button on the Sky Sports F1 HD channel (using Sky+) wasn't available so I had no way to access the the extra content (timing screen, onboards, team radio etc) on there either.

I hope it's resolved in time for FP2 in a couple of hours but I suspect everyone will still be asleep at sky so it will be the same. ☹️

Re: Sky sports saying need subscription

RichT39 — Fri, 14 Mar 2025 05:09:38 GMT

Well, as expected, still the same problem "Subscription required". Looks like a call to customer support will be needed when it opens later on.

Re: Sky sports saying need subscription

Daniel0210 — Fri, 14 Mar 2025 05:10:33 GMT

@RichT39

Your own thread on the Sky+ board has been updated.

Re: Sky sports saying need subscription

RichT39 — Fri, 14 Mar 2025 11:38:35 GMT

In case anyone else is interested, or is suffering the same problem, I've just been on the phone to customer support for 1:15, and spoke to various people in that time.

Long story short, after complaining, several times, they persuaded me the quickest and easiest way to resolve the issue was to move me to a new package lineup. This gives me more than I really need, and involves a new contract, but, with various offers etc applied, I've ended up paying less than I was before. Not the first time that's happened.

Fingers crossed that resolves things, or I'm going to end up with another long phone call to Sky!

Re: Sky sports saying need subscription

MarkGoldsmith — Fri, 14 Mar 2025 11:41:35 GMT

@Kerrydoughty1 you do only subscribe to the Sky Sports F1 pack and not the full sports pack? Also which Sky TV service do you have? (Sky Q, Sky Glass or Sky Stream)?

Re: Sky sports saying need subscription

Kerrydoughty1 — Fri, 14 Mar 2025 16:20:13 GMT

Hello!

i subscribe to just the f1 channel (never an issue last season) and i have sky+

Re: Sky sports saying need subscription

caesarome — Fri, 14 Mar 2025 16:25:38 GMT

So you can watch the channel via your Sky+ box without any issues.

Re: Sky sports saying need subscription

Kerrydoughty1 — Fri, 14 Mar 2025 16:41:16 GMT

Yes! And I can even watch the sky sports f1 tab on the picture above just nothing else!

Re: Sky sports saying need subscription

RichT39 — Fri, 14 Mar 2025 16:54:24 GMT

@Kerrydoughty1 That's the same setup as I've got, and from what was said during my long call, they were suggesting the problem was with the standalone F1 package bit (that is no longer available), which is why, to fix it, they replaced that with the full sky sports package instead (along with some other bits to at least match what I had before).

Re: Sky sports saying need subscription

caesarome — Fri, 14 Mar 2025 17:04:36 GMT

@Kerrydoughty1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Unable to watch F1 onboards in sky sports app

Hariclea — Sat, 15 Mar 2025 04:00:55 GMT

Hi I have an active sky TV and sky sports f1 subscription. However in the sky sports app on both my mobile and my tablet during live sessions only the main feed works. When I click on the tracker feed or any of the onboards it says I need a sky subscription to watch these. I've even contacted customer services to check the subscription packages, all OK. Tried logging out and back in, uninstalled the app and reinstalled, logged back in. Still the same. Considering I pay the subscription precisely to have access to the extra feeds this is incredibly frustrating Any help? Many thanks

Re: Unable to watch F1 onboards in sky sports app

caesarome — Sat, 15 Mar 2025 05:38:00 GMT

@Hariclea

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Cant get onboards on SkySports app

JackieF1nut — Sat, 15 Mar 2025 06:37:09 GMT

I'm getting 'you need to subscribe' when I try & access the driver onboards from the SkySports app. I believe other users are having the same problem. Urgent help needed please!

Re: Cant get onboards on SkySports app

Anonymous — Sat, 15 Mar 2025 07:13:09 GMT

Hi @JackieF1nut

I assume you are subscribed to Sky Sports, via Sky and not a service like Now, is that a correct assumption?

Re: Sky sports saying need subscription

Greenfingers001 — Sat, 15 Mar 2025 08:54:34 GMT

Thanks for escalating this. We’ve sent Kerrydoughty1 an invite to chat.

Re: Unable to watch F1 onboards in sky sports app

Greenfingers001 — Sat, 15 Mar 2025 10:17:52 GMT

Thanks for escalating this. We’ve sent 'Hariclea an invite to chat.

Please Upgrade your subscription

Naseeruddin11 — Sat, 15 Mar 2025 10:38:33 GMT

Hi everyone,

i just subscribe to F1 tv and its keep telling me that you need to upgrade to watch this content.

Re: Please Upgrade your subscription

SKY1992bf — Sat, 15 Mar 2025 10:42:02 GMT

@Naseeruddin11 F1 tv has nothing to do with sky uk , you would need to contact f1 tv directly

Re: Cant get onboards on SkySports app

JackieF1nut — Sun, 16 Mar 2025 04:08:16 GMT

Hi yes that's right, I have a Sky Spirts,F1 subscription