topic Re: Not authorised to use MySky app in Mobile Apps & Websites

Not authorised to use MySky app

charlotte-anne — Sun, 09 Mar 2025 09:42:56 GMT

Currently receiving an error saying I'm not authorised to use the MySky app. I'm not using a VPN. Thanks

Re: Not authorised to use MySky app

caesarome — Sun, 09 Mar 2025 09:46:12 GMT

@charlotte-anne

Are you new or a returning customer to Sky ?

Re: Not authorised to use MySky app

charlotte-anne — Sun, 09 Mar 2025 09:52:43 GMT

Neither. I have made some changes to my broadband and tv packages recently though. Thanks!

Re: Not authorised to use MySky app

caesarome — Sun, 09 Mar 2025 10:11:35 GMT

@charlotte-anne

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Not authorised to use MySky app

charlotte-anne — Sun, 09 Mar 2025 10:12:36 GMT

Thank you

Re: Not authorised to use MySky app

Lisa-P1987 — Sun, 09 Mar 2025 12:07:00 GMT

Thanks for escalating this. We’ve sent charlotte-anne an invite to chat.