https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931065#M17855 <P>Yes I can use the browser just not my sky app anymore for some reason&nbsp;</P> Fri, 07 Mar 2025 09:12:55 GMT Angie52 2025-03-07T09:12:55Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931050#M17853 <P>Am trying to log into to my sky app but it's saying it's not authorised</P> Fri, 07 Mar 2025 08:58:44 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931050#M17853 Angie52 2025-03-07T08:58:44Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931059#M17854 <P>Are you able to login to your MySky account online via web browser?</P> Fri, 07 Mar 2025 09:10:15 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931059#M17854 lettice 2025-03-07T09:10:15Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931065#M17855 <P>Yes I can use the browser just not my sky app anymore for some reason&nbsp;</P> Fri, 07 Mar 2025 09:12:55 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931065#M17855 Angie52 2025-03-07T09:12:55Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931124#M17856 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4347719">@Angie52</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies may not be instant.</P> Fri, 07 Mar 2025 10:00:29 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931124#M17856 caesarome 2025-03-07T10:00:29Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931302#M17858 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4347719">@Angie52</a></SPAN> &nbsp;an invite to chat.</P> Fri, 07 Mar 2025 12:45:54 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/4931302#M17858 Greenfingers001 2025-03-07T12:45:54Z