topic Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S in Mobile Apps & Websites

Please reconnect me for Sky sports. I’m in Tenerife and you always cut me off after four weeks. My

Youmeandus7 — Sat, 01 Mar 2025 11:23:13 GMT

My home Sky in Ireland has not been used since I left on Dec 23. Please 🙏. reconnect Sky sports to my phone.

Re: Please reconnect me for Sky sports. I’m in Tenerife and you always cut me off after four weeks.

MightyQuinn — Sat, 01 Mar 2025 11:28:11 GMT

Hi @Youmeandus7 You are only talking to other customers, see Welcome to the Sky Community.

Re: Please reconnect me for Sky sports. I’m in Tenerife and you always cut me off after four weeks.

caesarome — Sat, 01 Mar 2025 13:39:06 GMT

If you did not cancel Sky TV then as a Sky Ireland customer you should be able to access the Sky Sports channels on Sky Go or the Sky Sports app.

Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my Sky s

Youmeandus7 — Sat, 01 Mar 2025 17:23:54 GMT

Sky has disconnected my live football after four weeks in Tenerife. I did not cancel my service at home in Ireland before I left. So please reconnect me!!

Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S

caesarome — Sat, 01 Mar 2025 17:33:01 GMT

@Youmeandus7

I have merged your latest post into the topic you started earlier.

You can only use Sky abroad for a month before the app has to be connected again to the network in Ireland.

Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S

Annie+UK — Sat, 01 Mar 2025 18:13:09 GMT

You are only allowed a limited time, as mention in the post above, to watch Sky Go when you are out of the country for things like holidays, business trips etc.. 1 month is rather generous imo and any longer would be abnormal for the activities mentioned

If you are living abroad for extended lengths of time then this is not a use case for Sky Go and would breach Sky's T&Cs

Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S

Youmeandus7 — Sat, 01 Mar 2025 18:31:18 GMT

Thank you, but they should change that condition as thousands of Sky customers are out of their home countr for lengthy periods.

Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S

Annie+UK — Sat, 01 Mar 2025 18:38:54 GMT

Out of the country for more than 4 weeks is not a average length of time for a trip, I would guess that 1-2 weeks is more normal

Re: Sky cut off my Sky go live football for weeks into my holiday in Tererife. I did not cancel my S

TimmyBGood — Sun, 02 Mar 2025 10:55:12 GMT

@Youmeandus7 wrote:

thousands of Sky customers are out of their home countr for lengthy periods.

'Lengthy periods' are not covered by European regulation 2017/1128 on portability of online content services which is what makes use outside the country where the account is based possible at all.

" The portability regulation covers situations in which subscribers are temporarily abroad. This term is not defined in the Regulation. However, what is meant by this is to be present in a Member State other than the Member State of residence. It covers various scenarios including holidays and business trips. "