topic Re: Sky id in Mobile Apps & Websites

Sky id

Hadeeqah — Tue, 01 Oct 2024 05:30:51 GMT

I have just purchased an ipad a few hours ago. i have had no order number nothing. i got an email saying: "Just a quick note to say we've got your order and are busy checking all the details. We'll be in touch soon to confirm what you've chosen and let you know how to get up and running.."

It then gives me instructions to set up a sky id. i tried to set it up and it says "technical issues" it's been like this for a few hours. what do i do. will i still receive my ipad? i cannot access anything on my

app either. saying technical issues.

Re: Sky id

caesarome — Tue, 01 Oct 2024 08:52:30 GMT

@Hadeeqah

Are you able to use this link to set up your new ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Sky id

Sam342 — Thu, 13 Feb 2025 11:03:41 GMT

Hey,

a bit late but what was the outcome of the issue? I'm getting the same message too and I'm not sure where i stand, do i get my new device or not?

Re: Sky id

caesarome — Thu, 13 Feb 2025 12:10:14 GMT

@Sam342

What is happening, are you seeing an error when logging onto the account you used when placing your order ?