topic Re: My Sky App in Mobile Apps & Websites

My Sky App

pandy1 — Thu, 06 Feb 2025 21:12:12 GMT

Hi. I am unable to use My Sky App. For the last week every time I open the app I am greeted with a message "Let's find your account" and there is a box asking me to enter my post code. Once I have entered it I am being asked to state how I made my purchase, direct debit or card. When I select direct debit I am asked to enter the last two digits of the bank account I pay from. Once I have done that a red message pops up saying that this incorrect as it's not how I purchased Sky Glass. I do not have, or have ever had Sky Glass!! I have now been locked out of the app for over a week now and I am unable to roll data for the families mobiles etc. I called to get this sorted however the agent advised that he had heard of this happening to a few people and they have no idea what is causing it or how to fix it so was basically told that's tough now go away! Can anyone help? Thank you

Re: My Sky App

Annie+UK — Thu, 06 Feb 2025 21:18:04 GMT

Phone Sky and get them to check your account

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: My Sky App

Cs854 — Tue, 11 Feb 2025 19:37:51 GMT

Did you ever manage to fix this? Cannot get into my sky app