topic Re: Can't log into my sky app. Please enter a valid UK postcode without special characters in Mobile Apps & Websites

Can't log into my sky app. Please enter a valid UK postcode without special characters

Goff1 — Thu, 30 Jan 2025 09:34:30 GMT

Can't log into mysky app, error message

'Please enter a valid UK postcode without special characters'

Re: Can't log into my sky app. Please enter a valid UK postcode without special characters

caesarome — Thu, 30 Jan 2025 09:44:37 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can't log into my sky app. Please enter a valid UK postcode without special characters

Greenfingers001 — Thu, 30 Jan 2025 13:10:01 GMT

Thanks for escalating this. We’ve sent @Goff1 an invite to chat.