topic Re: Access denied to My Sky app in Mobile Apps & Websites

Access denied to My Sky app

MrKing — Mon, 07 Oct 2024 20:25:09 GMT

I can't use the My Sky app on my phone as I get the following error:

Access Denied

You don't have permission to access "http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.6dad1002.1728331955.3420a20e

https://errors.edgesuite.net/18.6dad1002.1728331955.3420a20e

Please advise me.

Re: Access denied to My Sky app

caesarome — Mon, 07 Oct 2024 21:21:10 GMT

Do you a VPN on the device it is installed on, if so try disabling it.

Re: Access denied to My Sky app

MrKing — Tue, 08 Oct 2024 08:10:40 GMT

Many thanks for that. I didn't think of a VPN problem because I was able to set up Sky with VPN switched on. However, your answer solved the problem.

Re: Access denied to My Sky app

mikejkelly — Sun, 26 Jan 2025 12:36:53 GMT

I have disabled the VPN but I still can't access the My Sky app on my phone. I can open the app on my ipad

ACCESS Denied to mysky on my mobile

j.bryant — Fri, 31 Jan 2025 19:30:43 GMT

Can some one help.

This is the message I get when I try to get into mysky app you dont have permission to access"http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server

Reference #18.d9b51202.1738350945.ba208f

https://errors.edgesuite.net/18.d9b51202.1738350945.ba208fneed this to be removed so I can get into the mysky

Re: ACCESS Denied to mysky on my mobile

caesarome — Fri, 31 Jan 2025 20:22:04 GMT

@j.bryant

Are you using a VPN on your mobile ?

Re: ACCESS Denied to mysky on my mobile

j.bryant — Fri, 31 Jan 2025 20:25:25 GMT

Yes

Re: ACCESS Denied to mysky on my mobile

MarkGoldsmith — Fri, 31 Jan 2025 20:30:29 GMT

Disconnect the VPN and try the MySky app again. There are certain apps/services from Sky that won't work on VPNs.

Re: ACCESS Denied to mysky on my mobile

j.bryant — Fri, 31 Jan 2025 20:31:08 GMT

Thank you I have now disabled VPN and can access mysky now.

Cannot access my contract or anything on my account

Deanlavisher — Tue, 16 Sep 2025 21:12:32 GMT

Ordered an iPad - 2 turnt up today after no emails were sent. Says my access is restricted when I click on my documents and cannot get any sense out of the virtual assistant

Re: Cannot access my contract or anything on my account

caesarome — Tue, 16 Sep 2025 21:19:02 GMT

@Deanlavisher

You will either have to call or use the social media links at the bottom of the page to contact Sky support about this.

Re: My sky - access denied issue

SK57 — Wed, 17 Sep 2025 19:16:31 GMT

The problem is the router which needs to be switched off then on again after 30min. I turned off my wifi on my mobile and used mobile data. Previous denied access solved.

Re: My sky - access denied issue

Kmadda1984 — Thu, 18 Sep 2025 08:12:50 GMT

I have tried using my phone data and also gaining access from a different property on their WiFi and still same

issue. I've had 5 different calls to sky and they can't even resolve it.

Re: Access denied to My Sky app

JakeandSian — Thu, 18 Sep 2025 09:25:34 GMT

Hello, I'm having the same issue however I do not have a VPN active

Re: Access denied to My Sky app

caesarome — Thu, 18 Sep 2025 09:36:30 GMT

@JakeandSian

Are you using wifi or mobile data on your device, whatever it is have you tried the other ?

Re: Access denied to My Sky app

JakeandSian — Thu, 18 Sep 2025 09:47:03 GMT

Yes, I've tried both

Re: Access denied to My Sky app

Apollofreya — Thu, 18 Sep 2025 12:23:26 GMT

@JakeandSian am having same issue there site must be playing up

Re: Access denied to My Sky app

Kimeva24 — Thu, 18 Sep 2025 12:36:52 GMT

I too cannot get in the site and I dont have VPN

Im getting access denied on mysky app

Louise861 — Thu, 18 Sep 2025 14:38:28 GMT

I keep getting a denied access on my sky app

Re: Im getting access denied on mysky app

caesarome — Thu, 18 Sep 2025 15:03:58 GMT

@Louise861

Is this when on a wifi or mobile data connection and has it been working up to now ?