https://helpforum.sky.com/t5/Mobile-Apps-Websites/VIP-reward/m-p/4890455#M17422 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4312519">@SarahC7</a>&nbsp;</P> <P>Make sure your title (Mr, Mrs etc..) and surname is filled in here:</P> <P><BR /><A href="https://www.sky.com/mydetails/sky-id" target="_blank">https://www.sky.com/mydetails/sky-id</A></P> Thu, 23 Jan 2025 17:10:40 GMT caesarome 2025-01-23T17:10:40Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/VIP-reward/m-p/4890309#M17419 <P><SPAN>Hi,&nbsp;</SPAN></P><DIV>&nbsp;</DIV><DIV>I'm unable to claim the free movie you've sent as a new VIP customer.</DIV><DIV>When I log in, it takes me to a page to enter my surname and then it says unexpected error. This was happening yesterday too.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Can you give instructions on how it works please?&nbsp;</DIV> Thu, 23 Jan 2025 14:06:52 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/VIP-reward/m-p/4890309#M17419 SarahC7 2025-01-23T14:06:52Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/VIP-reward/m-p/4890455#M17422 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4312519">@SarahC7</a>&nbsp;</P> <P>Make sure your title (Mr, Mrs etc..) and surname is filled in here:</P> <P><BR /><A href="https://www.sky.com/mydetails/sky-id" target="_blank">https://www.sky.com/mydetails/sky-id</A></P> Thu, 23 Jan 2025 17:10:40 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/VIP-reward/m-p/4890455#M17422 caesarome 2025-01-23T17:10:40Z