topic Re: Unable to download MySky App in Mobile Apps & Websites

Unable to download MySky App

Barney15 — Wed, 22 Jan 2025 11:38:33 GMT

I had MySky App on my android but it suddenly stopped working. I deleted and tried to reinstall only to be told it's not compatible with my phone. The minimum requirements state it needs OS 8 and yet I can download apps requiring OS9.

Re: Unable to download MySky App

caesarome — Wed, 22 Jan 2025 13:16:03 GMT

If you phone isn't running the minimum software required then you will not be able to install it.

Re: Unable to download MySky App

Barney15 — Wed, 22 Jan 2025 13:17:57 GMT

According to my phone it does have the minimum requirements.

Re: Unable to download MySky App

Tracey469 — Wed, 22 Jan 2025 17:50:40 GMT

Hi did you get this problem sorted because I'm having the same problem

Mobile not compatible

Nik7054 — Wed, 22 Jan 2025 18:32:42 GMT

I'm a new sky customer, navigating all the emails etc. Trying to download the my sky app. But my Samsung A12 not compatible. Have not issues with other app or sky go. Its had the latest software update! Does this mean no vip access etc

mysky app android

Tjbali — Wed, 22 Jan 2025 19:03:29 GMT

Mysky app android on version 15 will not download onto phone version 13 no problem

my sky app not working say's not available this device

keith316 — Wed, 22 Jan 2025 20:17:23 GMT

my sky app has suddenly stopped working uninstalled it now it states not available for this device have you updated

my phone is a samsung a15 which i bought of sky why would you sell me a phone which is incompatable with the app

Re: Unable to download MySky App

Barney15 — Thu, 23 Jan 2025 09:58:58 GMT

Not yet but am having email exchanges with Sky on the issue.

Re: Unable to download MySky App

Barney15 — Thu, 23 Jan 2025 13:47:07 GMT

My issue with this has now been resolved. Advised to restart my phone and try downloading again. Although I tried this several times yesterday and it didn't work, today it has done. Sky help desk think it may have been an issue with Play Store.

Re: Unable to download MySky App

CarnoustieCowbo — Sat, 08 Feb 2025 07:20:28 GMT

It's an issue with One UI 5.1. Sky need to update the app to fix it. Sky app works over mobile data but not WiFi.

Re: Unable to download MySky App

Gibbzy — Wed, 06 Aug 2025 15:22:06 GMT

My sky app stopped working sky just want to sell me another phone

Re: Unable to download MySky App

caesarome — Wed, 06 Aug 2025 15:42:38 GMT

@Gibbzy wrote:

My sky app stopped working

What is actually happening when you go to use it ?

Re: Unable to download MySky App

Steve2413 — Fri, 05 Sep 2025 07:41:36 GMT

Mysky app is not working tried uninstalling and installing but it won't let me login or anything I have an iPhone 15 any one else having the same problem

Re: Unable to download MySky App

caesarome — Fri, 05 Sep 2025 09:09:32 GMT

@Steve2413

Same question as above, what is happening when you try to login to it ?

Re: Unable to download MySky App

conyo20 — Fri, 05 Sep 2025 14:53:17 GMT

I have had the mysky app for aboout 6 years this is the second iphone SE i Have had it on. Its been working fine now suddenly it wont open and keeps giving me the message Failed to log in please try again. Removed and reinstalled but getting exactly the same message.

I use it all the time to track my bill, update my phone etc. Can anybody help, I have been with sky for 16 years but thinking finally of leaving!

Re: Unable to download MySky App

caesarome — Fri, 05 Sep 2025 15:14:27 GMT

You can report this to Sky via this email address - apps@sky.uk