topic Re: Error message when trying to load Mobile bill in Mobile Apps & Websites

Error message when trying to load Mobile bill

ST0363 — Sat, 18 Jan 2025 11:40:59 GMT

Good Morning,

For several weeks now I have been unable to view my mobile bill on the mysky app or on the website.
I can see my Sky tv bill fine. I have updated the app and deleted and logged back in but has not helped.

any advice would be appreciated.

thank you

Re: Error message when trying to load Mobile bill

caesarome — Sat, 18 Jan 2025 13:23:39 GMT

@ST0363

What is happening when you try to view your bill via the app or via this link:

https://www.sky.com/mobile-bill

Re: Error message when trying to load Mobile bill

ST0363 — Sun, 19 Jan 2025 09:03:25 GMT

@caesarome I get the same message that I get in the app. I have attached screenshot but donr know if you will be able to view it. Thank you

Re: Error message when trying to load Mobile bill

caesarome — Sun, 19 Jan 2025 09:38:27 GMT

@ST0363

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Error message when trying to load Mobile bill

Tom-W19 — Mon, 20 Jan 2025 08:58:24 GMT

Thanks for escalating. We've sent an invite to @ST0363.