topic Re: Sky VIP linked to old account in Mobile Apps & Websites

Sky VIP linked to old account

tvboy55 — Thu, 16 Jan 2025 17:20:01 GMT

My SKY VIP account is still linked to my old SKY Q account which has been closed and a new sky streaming account opened by Sky .

Therefore I cannot take advantage any of my SKY VIP deals ie sim deals - comes up with a error saying account closed sorry you have left !!!

Anyone else had this issue and how did you resolve it .

Unfortunately the advisor on chat could not assist just tried tosell me a different more expensive deal.

Re: Sky VIP linked to old account

caesarome — Thu, 16 Jan 2025 17:23:03 GMT

@tvboy55

You need to logout of the app, then login into it with the new account you have got with Sky Stream.

Re: Sky VIP linked to old account

tvboy55 — Thu, 16 Jan 2025 17:28:29 GMT

Already tried that app show new streaming account , sky vip shows different closed account number when I click on offers .

Re: Sky VIP linked to old account

caesarome — Thu, 16 Jan 2025 19:28:43 GMT

@tvboy55

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky VIP linked to old account

Lisa-P1987 — Fri, 17 Jan 2025 11:19:43 GMT

Thanks for escalating this. We’ve sent tvboy55 an invite to chat.

Re: Sky VIP linked to old account

tvboy55 — Fri, 17 Jan 2025 11:25:12 GMT

Unable to reply says I have reached limit of private messages even tho never sent any

Re: Sky VIP linked to old account

tvboy55 — Fri, 17 Jan 2025 12:04:57 GMT

Ignore this was able to reply