topic Re: Can’t get on mysky in Mobile Apps & Websites

Can’t get on mysky

BethRyan25 — Tue, 14 Jan 2025 15:09:25 GMT

It's saying I'm not authorised to use the app. So annoying how difficult it is to get support from sky with all the hoops to jump through, can someone just contact me to fix it please

Re: Can’t get on mysky

caesarome — Tue, 14 Jan 2025 17:56:50 GMT

@BethRyan25

Had it been working up to now and if it has Havr you made any changes to your account recently ?

Re: Can’t get on mysky

BethRyan25 — Tue, 14 Jan 2025 18:06:32 GMT

I haven't been able to make it work for over a year despite several attempts and recently changing my phone

Re: Can’t get on mysky

caesarome — Tue, 14 Jan 2025 18:11:45 GMT

@BethRyan25

Have you left Sky in the past then returned after being away for a year or more ?

Re: Can’t get on mysky

BethRyan25 — Tue, 14 Jan 2025 18:50:30 GMT

No, we haven't left sky. I've continuously been with sky mobile for years

Re: Can’t get on mysky

caesarome — Tue, 14 Jan 2025 19:54:38 GMT

@BethRyan25

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t get on mysky

Lisa-P1987 — Wed, 15 Jan 2025 08:42:25 GMT

Thanks for escalating this. We’ve sent BethRyan25 an invite to chat.