topic My sky app not working in Mobile Apps & Websites

My sky app not working

MattLee69 — Mon, 13 Jan 2025 20:48:14 GMT

My sky app isn’t working and saying my account isn’t authorised to use. I am a platinum member. Can anyone help? I've spoken to sky countless times with no resolution.

Re: My sky app not working

caesarome — Mon, 13 Jan 2025 22:20:07 GMT

@MattLee69

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My sky app not working

MattLee69 — Wed, 22 Jan 2025 12:52:30 GMT

Hello,

I've had no reply & from research I can see this problem is happening to lots and lots of customers.

Please advise.

Re: My sky app not working

caesarome — Wed, 22 Jan 2025 13:20:29 GMT

As they didn't contact you then you will have to call instead;

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.