topic Re: Sky have no feelings in Mobile Apps & Websites

Sky have no feelings

Ben90Bjb — Fri, 10 Jan 2025 19:01:14 GMT

Anyone else's my sky competitions auto fill with the wrong name? Mine has been autofilling with my fiancées name and she died 6 years ago. I've raised this upsetting issue with sky many times and no one can answer, the last lady promised to fix it months ago but heard nothing since. Very poor and very upsetting! Customer for 15 years and they don't care.

Re: Sky have no feelings

caesarome — Fri, 10 Jan 2025 19:28:24 GMT

@Ben90Bjb wrote:
Anyone else's my sky competitions auto fill with the wrong name?

@Ben90Bjb

This very issue has been posted on here before and I'm afraid I don't think there has ever been a solution posted.

I take it you are the account holder and always have been ?

Re: Sky have no feelings

Ben90Bjb — Fri, 10 Jan 2025 19:31:13 GMT

My fiancée was the initial account holder but I have been for a long time now. Some of the competitions autofill with my name but most don't. I don't go on there anymore as its upsetting to have to delete her name to enter a competition.

You'd think it'd be an easy solution but sky don't have one.

Re: Sky have no feelings

caesarome — Fri, 10 Jan 2025 19:41:29 GMT

@Ben90Bjb

I take it your name is shown here:

https://www.sky.com/mydetails/sky-id

Re: Sky have no feelings

Ben90Bjb — Fri, 10 Jan 2025 19:43:38 GMT

Yes it is, they've tried a lot of different things but whoever I speak to just seems to be unable to solve the issue and they give up and I never hear again.

Re: Sky have no feelings

caesarome — Fri, 10 Jan 2025 19:47:42 GMT

@Ben90Bjb

Have you tried emailing the apps team at Sky about this to see what they say, this is their email address - apps@sky.uk

Re: Sky have no feelings

Ben90Bjb — Fri, 10 Jan 2025 19:50:16 GMT

The last lady I spoke to spoke to the apps team with no joy, and highlighted to her seniors that several people have had this issue with no result.

They just give up and hide from it instead and pretend there's no issue, I guess to most people it's not that big a deal but in my situation I feel like it is.

Re: Sky have no feelings

caesarome — Fri, 10 Jan 2025 20:07:36 GMT

One more thing to try if you are ok with this and this is for Sky's messaging team to contact you via a private message bubble on here so to see if they can get this sorted for you. They might not be able to do it themselves but might be able to bring in others to look into it, so are you ok with be contacted via here tomorrow ?

Re: Sky have no feelings

Ben90Bjb — Fri, 10 Jan 2025 20:11:23 GMT

Yes I would appreciate that thank you, I'll let you know how I get on, appreciate the help.

Re: Sky have no feelings

caesarome — Fri, 10 Jan 2025 20:14:40 GMT

No problem @Ben90Bjb , I do hope someone can sort this for you.

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky have no feelings

Greenfingers001 — Sat, 11 Jan 2025 13:33:56 GMT

Thanks for escalating this. We’ve sent @Ben90Bjb an invite to chat.

Re: Sky have no feelings

Ben90Bjb — Sat, 11 Jan 2025 14:36:30 GMT

Hi @caesarome thanks for looking into this for me. Advice from sky was to call and spend more hours on the phone to the sky ID department who I've already spoken to several times.

So no solution again unfortunately.

Re: Sky have no feelings

caesarome — Sat, 11 Jan 2025 16:13:16 GMT

Sorry about that, I am not surprised as this is an issue that has come up multiple times before we peoplexseeing incorrect details but there has never been a soution that has come to light.