topic Re: Accessing My Sky App in Mobile Apps & Websites

Accessing My Sky App

Kat75 — Fri, 10 Jan 2025 00:32:11 GMT

Hi I had a problem with my phone the other month so had to delete the My Sky App and reinstall it. The problem now is that it keeps telling me to set up my account and when I put my details in it does nothing and I cannot check my bills or check for upgrades!! Any suggestions? Thanks

Re: Accessing My Sky App

caesarome — Fri, 10 Jan 2025 05:38:23 GMT

Have you tried deleting the app again, rebooting your phone then installing it again ?

Re: Accessing My Sky App

Lishep10 — Fri, 10 Jan 2025 10:24:15 GMT

I have the same issue and was on phone for 2 hours never had a solution now I cannot activate my sim

Re: Accessing My Sky App

Kat75 — Fri, 10 Jan 2025 10:36:06 GMT

I've switched off my phone and tried installing the app again but when I go in, it's telling me I have no products!! I've have sky tv, phone and broadband!! I might nip into the Apple shop and see if they can help!! 🤞🏻

Re: Accessing My Sky App

caesarome — Fri, 10 Jan 2025 13:12:20 GMT

@Kat75

Are you sure you are using the correct login details ?