topic Re: My post code is not recognised just in Mobile Apps & Websites

My post code is not recognised just

SA31 — Tue, 07 Jan 2025 22:58:43 GMT

Up graded to sky cinema and trying to sign in to set up paramount + put in email address and password , then they say lets find your account , put in your postcode and get a reply saying an error has occurred please try again. I have tried numerous times, all my details are correct so not sure why it's not being recognised.

Re: My post code is not recognised just

caesarome — Wed, 08 Jan 2025 05:46:58 GMT

@SA31

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My post code is not recognised just

Greenfingers001 — Wed, 08 Jan 2025 08:44:36 GMT

Thanks for escalating this. We’ve sent @SA31 an invite to chat.

Re: My post code is not recognised just

Novastevenson — Sun, 28 Sep 2025 14:44:01 GMT

I have this exact same issue and I can't find any number to call to fix it.

I just ordered Sky Glass tv and can't accept the credit agreement because I can't access that part of my account. My delivery has been cancelled because I can't access my account.

Re: My post code is not recognised just

lettice — Sun, 28 Sep 2025 15:32:04 GMT

@Novastevenson wrote:

I have this exact same issue and I can't find any number to call to fix it.

I just ordered Sky Glass tv and can't accept the credit agreement because I can't access that part of my account. My delivery has been cancelled because I can't access my account.

@Novastevenson

Have a read of this Sky help article.

At the end of the article click on 'No I still need help', it will offer messaging contacts and a number to call;

https://www.sky.com/help/sky-tv/sky-tv-glass/buying-sky-glass/credit-agreement-sky-glass/articles/credit-agreement-sky-glass

Re: My post code is not recognised just

Novastevenson — Sun, 28 Sep 2025 18:36:56 GMT

Thanks! The article didn't help but I got a number and got the problem sorted.

for anyone else with the same problem, it was due to having another email registered with the account. Once that was deleted the postcode screen worked and I got full access to my account

Re: My post code is not recognised just

Karen317 — Thu, 19 Mar 2026 17:46:41 GMT

I'm having this issue too. I enter username and password and get "let's find your account" The when I enter postcode I get error message