topic Netflix in Mobile Apps & Websites

Netflix

Annie22 — Thu, 26 Dec 2024 14:48:59 GMT

How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account.

Thanks in anticipation of your help .

Re: Netflix

MarkGoldsmith — Thu, 26 Dec 2024 15:57:05 GMT

@Annie22 wrote:
How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account.
Thanks in anticipation of your help .

Contact Netflix support

Re: Netflix

Annie22 — Fri, 27 Dec 2024 09:24:52 GMT

I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping!

Re: Netflix

Annie+UK — Fri, 27 Dec 2024 09:40:01 GMT

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Re: Netflix

MarkGoldsmith — Fri, 27 Dec 2024 10:21:12 GMT

@Annie22 wrote:
I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping!

Pretty sure the advice you have been given by the Netflix support engineer is incorrect.

Sky can't access your Netflix account to make any changes.

Re: Netflix

MarkGoldsmith — Fri, 27 Dec 2024 10:23:39 GMT

Also worth checking your Sky TV cancellation did go through correctly - did you receive an email confirmation that your Sky Tv service was being cancelled as the cancellation of any Sky TV package that includes Netflix would cause Netflix to be informed that Sky were no longer in charge of the billing of the linked Netflix account.

Re: Netflix

Annie22 — Sun, 29 Dec 2024 12:09:45 GMT

Yes , I have the confirmation of it finishing ! But still can't unlink. Thanks for replying.