topic Re: Accessing VIP Sky Rewards in Mobile Apps & Websites

Accessing VIP Sky Rewards

Sue+Hollister — Wed, 18 Sep 2024 19:44:07 GMT

Having easily accessed My Sky VIP rewards in the past I have not been able to access VIP rewards for weeks and I am a Platinum customer. I do not know what has changed to make this happen.

Re: Accessing VIP Sky Rewards

63johnw — Wed, 18 Sep 2024 20:13:38 GMT

Hi @Sue+Hollister have you tried deleting the app, restarting your phone then reinstalling the app ? If that doesn't work give sky a call on 150 for help.

Re: Accessing VIP Sky Rewards

Sue+Hollister — Wed, 18 Sep 2024 20:16:45 GMT

Thank you so much; I'll give it a go.

Re: Accessing VIP Sky Rewards

Sue+Hollister — Mon, 23 Sep 2024 19:18:03 GMT

Thank you; this worked first time.

Re: Accessing VIP Sky Rewards

GarryKennedy — Wed, 11 Dec 2024 19:39:40 GMT

My issue is the same - "Whoops -= there's been an error" - but its been looked this for the past 6 weeks online..

Any help in resolving - my lady is give it me grief on Cinema tickets 😖

Re: Accessing VIP Sky Rewards

caesarome — Wed, 11 Dec 2024 19:42:44 GMT

@GarryKennedy

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Accessing VIP Sky Rewards

Lisa-P1987 — Thu, 12 Dec 2024 09:54:08 GMT

Thanks for escalating this. We’ve sent GarryKennedy an invite to chat.

Re: Accessing VIP Sky Rewards

Addie15 — Sat, 14 Dec 2024 11:16:28 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Accessing VIP Sky Rewards

Rassy123 — Wed, 29 Oct 2025 06:58:44 GMT

Hi I have to keep reinstalling the app every week to get the reward but even then it doesn't appear for a few days, or at all, until I reinstall again. Also, I called on 15 Oct about Sky cinema tickets and they said I wouldn't get them but they'd email me 2 complimentary tickets. They didn't arrive so I called again and they promised to call back/send the tickets but didn't. Thanks.

Re: Accessing VIP Sky Rewards

GarryKennedy — Wed, 29 Oct 2025 18:03:09 GMT

Folks

have loaded reloaded and called Sky on this issue for 3 years now and I'm more than teed off that it's not fixed by SKY ..

Garry

Re: Accessing VIP Sky Rewards

GarryKennedy — Wed, 29 Oct 2025 18:07:17 GMT

Hey ...!!!!

just tried again - and it WORKS ..!!

thanks

Garry