topic Re: Sky app in Mobile Apps & Websites

Sky app

Tracy571 — Mon, 09 Dec 2024 16:45:44 GMT

Why is my account not authorised for the sky app

Re: Sky app

caesarome — Mon, 09 Dec 2024 17:23:37 GMT

@Tracy571

Are you new to customer or did you leave and have now returned ?

Re: Sky app

Tracy571 — Tue, 10 Dec 2024 11:40:24 GMT

No I have been with sky for 7 yrs we now only have tv with sky no longer broadband or phone line

Re: Sky app

caesarome — Tue, 10 Dec 2024 13:20:23 GMT

@Tracy571

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky app

Addie15 — Tue, 10 Dec 2024 13:50:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tracy571.

Re: Sky app

Tracy571 — Wed, 11 Dec 2024 15:42:33 GMT

No I have been with sky for 7 yrs we now only have tv with sky no longer broadband or phone

Re: Sky app

caesarome — Wed, 11 Dec 2024 16:13:07 GMT

@Tracy571

You have been sent a private chat message so you need to type on that to speak to Sky,

Re: Sky app

Addie15 — Sat, 14 Dec 2024 11:15:27 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.