topic Re: Discovery plus error in Mobile Apps & Websites

Discovery plus error

ElaineH12 — Sat, 30 Nov 2024 16:50:57 GMT

I am trying to view live sport on Discovery plus (through Sky) on my PC.

The download "wheel" simply spins continuously and error 1K-0033 comes up.

Does anyone know what this signifies and how I resolve it? <:(

Re: Discovery plus error

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:27:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery plus error

Lisa-P1987 — Tue, 03 Dec 2024 11:15:35 GMT

We are still looking to help you ElaineH12 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Discovery plus error

ElaineH12 — Tue, 03 Dec 2024 19:10:51 GMT

Please post the solution so everyone can view it and get the benefit.