https://helpforum.sky.com/t5/Mobile-Apps-Websites/Login-Issues/m-p/4832389#M16673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4260776">@JanisB36</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> <P>This isn't a live chat so replies are not instant.</P> Mon, 25 Nov 2024 20:28:11 GMT caesarome 2024-11-25T20:28:11Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Login-Issues/m-p/4832374#M16672 <P><SPAN>I got a new phone&nbsp;recently&nbsp;</SPAN><SPAN>and when I try&nbsp;</SPAN><SPAN class="">to</SPAN><SPAN>&nbsp;</SPAN><SPAN class="">log</SPAN><SPAN>&nbsp;</SPAN><SPAN class="">in</SPAN><SPAN>to&nbsp;</SPAN><SPAN class="">MySky</SPAN><SPAN>&nbsp;</SPAN><SPAN class="">app</SPAN><SPAN>&nbsp;it has a let's get started page... I click continue and enter my email and password which are accepted.&nbsp; &nbsp;I am then taken to a page asking for my postcode but when I enter that I get a message stating&nbsp;</SPAN></P><P><SPAN>"An error occurred, please check the details or try again later"</SPAN></P><P>&nbsp;</P><UL><LI>I have been trying for several days now and still can't login.&nbsp; &nbsp;HELP!!</LI></UL> Mon, 25 Nov 2024 20:18:40 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Login-Issues/m-p/4832374#M16672 JanisB36 2024-11-25T20:18:40Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Login-Issues/m-p/4832389#M16673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4260776">@JanisB36</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> <P>This isn't a live chat so replies are not instant.</P> Mon, 25 Nov 2024 20:28:11 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Login-Issues/m-p/4832389#M16673 caesarome 2024-11-25T20:28:11Z