topic Re: Sky Sports app cookies issue in Mobile Apps & Websites

Sky Sports app cookies issue

Stuart127 — Mon, 25 Nov 2024 10:08:20 GMT

About 1 week ago when using my Sky Sports app on my IPHONE, I started getting a cookies pop up requesting that I accept all/except essential only/decline. However, despite selecting my option and clicking save and exit, it continues to ask me every single time I click an article/story on the app.

I have tried a numbers of things within the settings, but I just can't fix it. Please can anybody help?

Re: Sky Sports app cookies issue

caesarome — Mon, 25 Nov 2024 10:15:44 GMT

@Stuart127

What have you tried ?

Re: Sky Sports app cookies issue

Stuart127 — Mon, 25 Nov 2024 10:21:31 GMT

I have tried blocking cookies from 3rd parties and blocking cookies altogether, but I still get the pop ups. Like I said, it just started last week, I know from time to time you do recieve these requests, but it shouldn't be everytime you click on a story.

Re: Sky Sports app cookies issue

caesarome — Mon, 25 Nov 2024 10:28:49 GMT

@Stuart127

Try clearing all your cookies then reboot the device. You will need to have cookies enabled otherwise this popip will still keep appearing as it is a cookie that will store your preference to all/essential message on the device so that the message shouldn't appear again.

Re: Sky Sports app cookies issue

Stuart127 — Mon, 25 Nov 2024 10:48:32 GMT

Tried all the above but I am still getting pop ups, cookies switched on, cookies cleared and rebooted IPHONE.

Re: Sky Sports app cookies issue

caesarome — Mon, 25 Nov 2024 11:55:16 GMT

All I can suggest is to send an email to Sky apps team to askthem if they have any suggestions, this is their email address - apps@sky.uk

Re: Sky Sports app cookies issue

Stuart127 — Mon, 25 Nov 2024 11:57:56 GMT

Thank you so much for your help, I will send them an email.

Re: Sky Sports app cookies issue

Kaja007 — Mon, 25 Nov 2024 15:13:25 GMT

Hi Stuart127,

I've had exactly the same. I only accept essential cookies but about a week ago, every time I opened an article I was asked for my preferences. All I did was delete the app and reinstall it. Seems to have sorted the problem.

Re: Sky Sports app cookies issue

Stuart127 — Mon, 25 Nov 2024 15:23:19 GMT

Hello Kaja,

I have just tried this and it's worked, thank you very much for your help.

Regards

Stuart

Re: Sky Sports app cookies issue

Jonnymarkt — Wed, 04 Dec 2024 20:13:06 GMT

Worked a treat kaja.

Re: Sky Sports app cookies issue

kevmozzer — Fri, 07 Nov 2025 11:24:53 GMT

Reinstalling didn't work for me, still get cookie msg on startup, and on signin screen, and again when logging out.

Re: Sky Sports app cookies issue

caesarome — Fri, 07 Nov 2025 13:34:16 GMT

@kevmozzer

Is this the Sky Sports app on a mobile device, is so try leaving yourself logged in.