topic Re: Sky At It's Worst in Mobile Apps & Websites

Sky At It's Worst

Edependable — Fri, 22 Nov 2024 10:01:12 GMT

Ok,
So yesterday 21 Nov I received on from Sky Community a message that I have got a reply to a post of mine.

Tried the ‘Reply’ button and got ‘Access Denied’
So thought I need to sign in and got same ‘Access Denied’.

So there was a fault on the system but I could not register what the fault was because 'there was a fault on the system'.....Ahhhhhhh

Clearly as I can now post this the issue has been fixed.

What was going on?

What can I do if this happens again in order to inform Sky there is an issue?

Re: Sky At It's Worst

GD1 — Fri, 22 Nov 2024 10:04:38 GMT

@Edependable Your post has been moved from the Stream, forum as your issue is unrelated to Sky Stream.

Re: Sky At It's Worst

caesarome — Fri, 22 Nov 2024 10:10:38 GMT

@Edependable

It might have been a one off glitch, so as things are working now as you can post it might not occur again. But if it does it is always worth try signing out, clearing your Sky cookies via your web browser then signing in again.

Re: Sky At It's Worst

Edependable — Fri, 22 Nov 2024 10:17:33 GMT

IT IS NOT UNRELATED TO SKY STREAM AS I AM A SKY STREAM USER!

So where is it now??????

Re: Sky At It's Worst

Mark39 — Fri, 22 Nov 2024 13:30:57 GMT

Your posts here aren't about Sky Stream, though.

You can see all your recent posts here: https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244859

Re: Sky At It's Worst

Edependable — Fri, 22 Nov 2024 15:41:46 GMT

Thanks but it just happened again!

Access Denied

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.60ad1002.1732289844.40cca314

https://errors.edgesuite.net/18.60ad1002.1732289844.40cca314

When I posted this said

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

So what I have tried to send is not being permitted.?

Re: Sky At It's Worst

Edependable — Fri, 22 Nov 2024 15:43:28 GMT

Please see my reply

Re: Sky At It's Worst

Mark39 — Fri, 22 Nov 2024 15:46:02 GMT

Do you happen to be using a VPN?

If not, Sky's help here probably applies, even though you're not trying to access Sky Yahoo Mail: https://www.sky.com/help/articles/problems-accessing-sky-yahoo-mail-error-access-denied

Re: Sky At It's Worst

Edependable — Fri, 22 Nov 2024 19:31:18 GMT

Yes Nord VPN. But issue is intermittant with 50+ Mbps

Re: Sky At It's Worst

caesarome — Fri, 22 Nov 2024 19:33:47 GMT

For this issue try disabling your VPN to see what happens:

@Edependable wrote:

Thanks but it just happened again!

Access Denied

Re: Sky At It's Worst

Edependable — Fri, 22 Nov 2024 19:40:01 GMT

Yep will do thansk if it persists but this time it eventually worked. Typical when you intermitant / unrepeatable issues.