topic Re: Piggy bank missing in Mobile Apps & Websites

Piggy bank missing

Zyellowlees — Mon, 18 Nov 2024 15:36:24 GMT

I had problems with my sky app. My mobile sims are not showing and I am unsblr to roll data from my piggy bank

Re: Piggy bank missing

caesarome — Mon, 18 Nov 2024 16:44:51 GMT

@Zyellowlees

Are you new to Sky Mobile or has this been working up to today ?

Re: Piggy bank missing

Zyellowlees — Mon, 18 Nov 2024 16:48:14 GMT

Hi it's been working up until a few days ago. The app was saying it was under maintenance and hasn't been working since the update.

Re: Piggy bank missing

caesarome — Mon, 18 Nov 2024 17:03:08 GMT

Since that maintenance message have you uninstalled then installed the app again ?

Re: Piggy bank missing

Zyellowlees — Mon, 18 Nov 2024 17:28:54 GMT

Yes I've uninstalled and reinstalled the sky app. I've also reset my network settings as this was advised. Still no luck though

Re: Piggy bank missing

caesarome — Mon, 18 Nov 2024 19:32:09 GMT

@Zyellowlees

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Piggy bank missing

Greenfingers001 — Tue, 19 Nov 2024 09:26:39 GMT

Hi there @Zyellowlees , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Piggy bank missing

Greenfingers001 — Wed, 20 Nov 2024 09:18:31 GMT

Thanks for escalating this. We’ve sent @Zyellowlees an invite to chat.