topic Sky Piggybank in Mobile Apps & Websites

Sky Piggybank

KRM17 — Sun, 17 Nov 2024 01:26:01 GMT

I can't access my piggyback on the website, it just sends me back to the home page no matter what I do. Does anyone know what's going on?

Re: Sky Piggybank

caesarome — Sun, 17 Nov 2024 09:48:36 GMT

@KRM17

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Piggybank

Lisa-P1987 — Sun, 17 Nov 2024 10:39:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Piggybank

KRM17 — Mon, 18 Nov 2024 01:17:07 GMT

Thanks for your help 🙂