topic Re: Website / App broken? in Mobile Apps & Websites

Website / App broken?

duurtydon — Tue, 12 Nov 2024 19:52:43 GMT

For over 6 months now I've tried to access the broadband part on sky website. I just want to see my available deals etc but everytime I click there it just says " oh no it seems we've had a problem we're sorry for the inconvenience "

I called sky directly, was passed around departments and nobody really knew what was happening.

I tried on my own iPhone with safari and google chrome. I tried on a computer and a laptop still giving me the same message.

Re: Website / App broken?

Mr+Flibbles+86 — Wed, 13 Nov 2024 09:22:17 GMT

Hi there @duurtydon , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Website / App broken?

Addie15 — Fri, 15 Nov 2024 09:58:32 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.