topic Re: Sky sport scores app not working properly in Mobile Apps & Websites

Sky Sports Scores - Articles don't load after a few hours

PAULJM1 — Fri, 29 Nov 2024 13:44:59 GMT

I have sky sports scores App installed on my Samsung phone and tablet. I've had it for years and has been fine until a few months ago but now when I try to read the news stories I can see all the story headlines but if I click on one it takes me to a blank page. I've tried uninstalling and re installing. It worked once then stopped again. If I reboot the device it again works to start with but doesn't load up once I go in again .any idea's?

Moderator note: Amended title to better reflect query

Re: Sky sport scores app not working properly

Sooz87 — Sun, 03 Nov 2024 20:54:45 GMT

Ive also got this problem, did you find Amy answers?

Re: Sky sport scores app not working properly

Jamie0810 — Thu, 07 Nov 2024 08:09:42 GMT

I get it all the time it's so annoying. I came here for a solution but I can share what works for me. You have to clear the cache and that gets it going but only for a short time. I find myself having to do it multiple times a day.

Just in case you don't know how to do that... long press the app icon, click the info button (letter i in a circle), go to storage and bottom right click clear cache.

Clear data doesn't do anything different as far as I can tell, you just have to re-set it up with followed teams etc which is a pain.

Re: Sky sport scores app not working properly

Jamie0810 — Thu, 07 Nov 2024 08:13:47 GMT

Sorry forgot to add, you have to swipe the app closed and then reopen for it to work again.

Re: Sky sport scores app not working properly

Romancer — Tue, 12 Nov 2024 05:37:11 GMT

Go to app permissions settings for the app, untick Pause app activity if unused, and go to Battery usage and tick the Allowance background activity notch 👍🏽

Re: Sky sport scores app not working properly

Daniel-F — Tue, 12 Nov 2024 10:01:19 GMT

Hi all,

Thanks for coming to Community to talk about this issue with the Sky Sports Scores App.

In order to get this potentially looked into I am wanting some information from you all. I'll need multiple examples in order to get this looked into. Can you:

Get me the make / model of the device you are using?
Software version of the device you are using?
Software version of the Sky Sports Scores app, found by going to 'More' > Scrolling down to the bottom of the page and taking the number present there.
A step by step detailing how the issue can be replicated if someone were to try and do this

Once we have examples of the above information we can take this further.

Adding this as the answer to the thread (for now) so that it's available for new visitors to the thread to easilly see it 🙂

Thanks,

Re: Sky sport scores app not working properly

PAULJM1 — Tue, 12 Nov 2024 15:06:37 GMT

hi Daniel, this fault was on both my phone(Samsung A42 5G, software version 12 ,UI 4.1) and tablet (Samsung tab A8 version 14, UI 6.1) Both devices updated automatically so i'm guessing latest versions.

I'm afraid I've now uninstalled the sky sports football scores app from both devices as it wasn't working but I had deleted and reinstalled it several times whilst trying to make it work so guesing the latest available.

The main part of the app was fine. I could get scores and see the news headlines but if trying to open a story i had a blank page.

Paul

Re: Sky sport scores app not working properly

PAULJM1 — Tue, 12 Nov 2024 15:08:07 GMT

I now use the sky sports app or website to access footy news

Re: Sky sport scores app not working properly

Jamie0810 — Tue, 12 Nov 2024 18:36:23 GMT

I'm using Samsung S21 Ultra with android version 14. All you have to do to replicate is open it, use it to read some articles and leave it for a bit. When you go to use it a few hours later it won't load any article/commentary etc. Just a blank screen as the guy above said.

Re: Sky sport scores app not working properly

Jamie0810 — Tue, 12 Nov 2024 18:38:01 GMT

Version 7.4.2 (3657) of the app sorry.

Re: Sky sport scores app not working properly

Jonlaw — Sun, 17 Nov 2024 16:27:26 GMT

I have the same issue Samsung s24 ultra latest Android version and the app is up to date, a few friends also have this issue

Re: Sky sport scores app not working properly

Sonsrus — Sun, 24 Nov 2024 14:26:51 GMT

Same issue for me. Doing my head in. I have a Sumsing S23. Been doing it a few months now.

Re: Sky sport scores app not working properly

Steveb51sb — Sun, 24 Nov 2024 14:58:46 GMT

Same problem here.

Don't receive goal alerts either.

Samsung s23 ultra.

Originally was a problem and having to keep clearing the cache which worked.

But had to do this everytime I opened the app!

Now even that doesn't work!

Sky scores version 7.4.3

Android Version 14

Can view everything else in app such as news etc.

Had the issue for months.

Steve

Re: Sky sport scores app not working properly

Sonsrus — Sun, 24 Nov 2024 16:05:21 GMT

Actually I tried the 1st part of what Romancer suggested earlier in the thread

' Go to app permissions settings for the app, untick Pause app activity if unused,'

So far so good. Certainly the best it's worked for a while.

I done this after i reinstalled it. Initially none of these step seemed to make a difference but seems to be working fine now. Fingers crossed. I will update later if this is permanently resolved.

Re: Sky sport scores app not working properly

Sonsrus — Sun, 24 Nov 2024 17:04:34 GMT

Nope. That didn't work. Back to normal. Sky. Can you suggest a fix? There is clearly a bug with your app.

Re: Sky sport scores app not working properly

Steveb51sb — Tue, 26 Nov 2024 23:55:06 GMT

And yet sky do nothing.

Re: Sky Sports Scores - Articles don't load after a few hours

Daniel-F — Fri, 29 Nov 2024 13:52:58 GMT

Hi all,

I've amended thread title to better reflect the issue that was discussed here which was specifically, Articles not loading on the Sky Sports Scores app after a few hours.

Can users who specifically had this issue let me know if this experience has improved now?

If you are still having the issue, please do get me the information I have asked for in the answer post for the thread.

Thanks,

Re: Sky Sports Scores - Articles don't load after a few hours

Daniel-F — Fri, 29 Nov 2024 14:00:54 GMT

For any users who are having issues separate to the Sky Sports Scores -Articles won't load issue, please do start a new thread detailing your exact issue in full.

Thanks,

Re: Sky Sports Scores - Articles don't load after a few hours

Steveb51sb — Fri, 29 Nov 2024 15:34:17 GMT

Have already provided details in my previous post in relation to this problem.

App still has the same issue.

Steve B

Have pic of what shows up, but no way of attaching.

Re: Sky Sports Scores - Articles don't load after a few hours

caesarome — Fri, 29 Nov 2024 16:32:57 GMT

@Steveb51sb wrote:

Have pic of what shows up, but no way of attaching.

@Steveb51sb

To display the image just click on the camera icon under where you type out your post here.