topic Re: My Sky App not authorised in Mobile Apps & Websites

My Sky App not authorised

Jamtadtic84 — Sat, 09 Nov 2024 07:20:34 GMT

I have and iPhone 13 which I can access the app on, however my iPad which I bought from Sky and recent phone update to 15 claim I'm not authorised.

Re: My Sky App not authorised

caesarome — Sat, 09 Nov 2024 10:12:09 GMT

@Jamtadtic84

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: My Sky App not authorised

Addie15 — Sat, 09 Nov 2024 11:20:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jamtadtic84.

Re: My Sky App not authorised

Addie15 — Mon, 11 Nov 2024 11:23:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.