topic Re: Sky Super 6 won’t let me log in in Mobile Apps & Websites

Sky Super 6 won’t let me log in

Finwhale — Sat, 24 Aug 2024 14:46:59 GMT

No idea where to post this but here we go. I use Super6 and have been for around 3 yrs today it won't let me log in it say not available in my country well I'm in the UK I tried everything clear cache deleted the app the reinstalled it but no I'm apparently not in the UK. There is zero customer service help within the app live chat is greyed out. iPhone 15 latest iOS.

Re: Sky Super 6 won’t let me log in

caesarome — Sat, 24 Aug 2024 15:12:26 GMT

Are you on a Wi-Fi or mobile data connection when seeing this message ?

Re: Sky Super 6 won’t let me log in

Finwhale — Sat, 24 Aug 2024 15:32:12 GMT

I have tried both, been using Super 6 for around 3 years very rarely had issues until today.

Re: Sky Super 6 won’t let me log in

caesarome — Sat, 24 Aug 2024 15:35:00 GMT

Do you use a VPN and what happens if you disable it completely ?

Re: Sky Super 6 won’t let me log in

Finwhale — Sat, 24 Aug 2024 16:01:25 GMT

I have a vpn but don't use it whilst in UK it's disabled. This is the message I get now when I try to log in. I can log in via iPad but no longer on iPhone

Re: Sky Super 6 won’t let me log in

caesarome — Sat, 24 Aug 2024 16:14:44 GMT

It looks like the app is registering you as not being in the UK for some reason.

Re: Sky Super 6 won’t let me log in

ARD_UK — Sun, 25 Aug 2024 21:00:03 GMT

Did you get this to work as I'm having the exact same problem

Re: Sky Super 6 won’t let me log in

Finwhale — Sun, 25 Aug 2024 21:36:12 GMT

H8 yes I finally did work it out. I do use VPN on occasions and that was the issue. I was searching for an item to purchase on the internet and I kept getting prices in US dollars which I found very odd even when I put UK price in search bar, it took me a while to find out why, I thought there was a setting within Google or safari which I had mistakenly opted for being in the US. Two days ago I used the VPN and must have forgotten to turn it off when I checked I was still signed in on my VPN to New York this is why th3 sky Super6 was telling me not available for my area. Very odd that for 2 days I had been on the vpn more often than not it logs off itself but for some reason it didn't. I am now able to log in to the Super6.

Re: Sky Super 6 won’t let me log in

mjstokes85 — Tue, 22 Oct 2024 21:17:22 GMT

Same issue, missed doing it because I can't log in!

Re: Sky Super 6 won’t let me log in

caesarome — Tue, 22 Oct 2024 21:19:26 GMT

@mjstokes85

Are you using a VPN ?

Re: Sky Super 6 won’t let me log in

MOFFY3968 — Thu, 24 Oct 2024 06:14:13 GMT

Mine won't let me in here in Isle of Man, but did on a recent trip to London, same phone samsung s24 ultra just different locations, I've tried using a vpn, WiFi and mobile data but nothing accepted here but it used too on my old iPhone 14 pro! Is it a android issue? Contacted Sky Super6 support and after trying various options they were scratching their heads as well

Would like a solution other than logging in via Web page

Re: Sky Super 6 won’t let me log in

mjstokes85 — Thu, 24 Oct 2024 06:35:21 GMT

No VPN, wouldn't even know how to use one!

Re: Sky Super 6 won’t let me log in

Finwhale — Thu, 24 Oct 2024 08:50:13 GMT

I give up vpn is no good for Skybet app I have not tried logging in via website if that's possible

Re: Sky Super 6 won’t let me log in

Finwhale — Thu, 24 Oct 2024 08:51:27 GMT

Tried several VPNs does not work phone needs location services switched on which vpn cannot hide

Re: Sky Super 6 won’t let me log in

Finwhale — Thu, 24 Oct 2024 08:52:09 GMT

Mobile Wi-Fi

Re: Sky Super 6 won’t let me log in

Finwhale — Thu, 24 Oct 2024 08:53:34 GMT

App knows I'm overseas location services is on it won't work without that setting on, von does not hide where I am either

Re: Sky Super 6 won’t let me log in

mjstokes85 — Fri, 25 Oct 2024 15:32:35 GMT

Any ideas, trying to do my predictions and it's STILL saying I'm outside the country when I'm in Nottingham.

Re: Sky Super 6 won’t let me log in

MOFFY3968 — Mon, 28 Oct 2024 13:28:35 GMT

Have you tried logging in via website?

I'm convinced this is a android programming issue within the app

Re: Sky Super 6 won’t let me log in

Finwhale — Mon, 28 Oct 2024 15:10:30 GMT

I have and does not work but it is an iOS issue my phone is Apple iPhone

Re: Sky Super 6 won’t let me log in

MOFFY3968 — Tue, 29 Oct 2024 12:40:53 GMT

I've managed to get my app working finally

Basically using a vpn (I use surf shark) I was able to mask my GPS location, with this on and vpn set to UK it's now working for me