topic Re: The sky app won’t recognize my postcode in Mobile Apps & Websites

The sky app won’t recognize my postcode

Kinger1985 — Mon, 21 Oct 2024 08:53:16 GMT

Hi,

I cannot access any of my account information, as the My Sky app accepts my email address and password, but then when it asks for my postcode to "find my account", I input it and nothing happens.

This has been the case for some time, any help possible?

Kinger1985

Re: The sky app won’t recognize my postcode

caesarome — Mon, 21 Oct 2024 09:11:54 GMT

@Kinger1985

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: The sky app won’t recognize my postcode

Tom-W19 — Mon, 21 Oct 2024 09:14:08 GMT

Thanks for escalating. We've sent an invite to @Kinger1985.

Re: The sky app won’t recognize my postcode

Natalie01985 — Sun, 01 Mar 2026 12:09:08 GMT

I also have this problem and I can't find any help from anywhere

Re: The sky app won’t recognize my postcode

caesarome — Sun, 01 Mar 2026 12:13:41 GMT

@Natalie01985

To be clear what issue are you having when signing into the app ?

Re: The sky app won’t recognize my postcode

Natalie01985 — Sun, 01 Mar 2026 13:42:53 GMT

It allows me to put in my email and password but when it comes to the page asking for postcode to find my account I keep getting an error message saying it's not recognised. Iv tried several times. Tried several ways and still can't get past that page.

Re: The sky app won’t recognize my postcode

caesarome — Sun, 01 Mar 2026 13:54:29 GMT

@Natalie01985

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: The sky app won’t recognize my postcode

Natalie01985 — Sun, 01 Mar 2026 14:10:09 GMT

Thank you

Re: The sky app won’t recognize my postcode

Natalie01985 — Wed, 04 Mar 2026 11:38:18 GMT

Do you know how long it takes for someone to contact me please as not heard anything yet from sky?

Re: The sky app won’t recognize my postcode

caesarome — Wed, 04 Mar 2026 13:19:33 GMT

@Natalie01985

They should have contacted you by now so I have alerted them again to your latest post.

Re: The sky app won’t recognize my postcode

arcadeavenger — Wed, 04 Mar 2026 13:42:17 GMT

Hi @caesarome Thanks for re-escalating this. We’ve sent an invite to @Natalie01985 to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: The sky app won’t recognize my postcode

Danfernandez — Mon, 16 Mar 2026 14:12:19 GMT

Mine also dose this won't allow me to log in and asks for the postcode but still dosent work

Re: The sky app won’t recognize my postcode

Lennymccarthy — Sat, 04 Apr 2026 20:13:00 GMT

Same problem here.

My email address is