topic Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised. in Mobile Apps & Websites

Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Jamtadtic84 — Thu, 17 Oct 2024 19:01:17 GMT

Evening, I've had a nightmare of a day, my mobile which I have via Sky has stopped working today (won't charge) I'm trying to access the MySky app to look at replacing it but when I try to log on via my IPad also from Sky the not authorised message keeps coming up 😩

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Annie+UK — Thu, 17 Oct 2024 19:12:20 GMT

Have you checked the charging port for fluff? Picking fluff out carefully with a toothpick can sometimes fix charging issues

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

caesarome — Thu, 17 Oct 2024 19:18:11 GMT

@Jamtadtic84 wrote:

but when I try to log on via my IPad also from Sky the not authorised message keeps coming up 😩

Are you logged in with the correct details, if you are are you using a VPN ?

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Jamtadtic84 — Thu, 17 Oct 2024 19:23:57 GMT

Yes all my details are correct

Re: Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

Jamtadtic84 — Thu, 17 Oct 2024 19:25:54 GMT

Yes I've followed all the help videos and nothing has helped, need to find out why I can't access the MySky app on my iPad, keeps saying not authorised