topic Direct debit number to log in in Mobile Apps & Websites

Direct debit number to log in

Lynn1231 — Sat, 28 Sep 2024 19:57:21 GMT

I already used the MySky app for my mobile phone contract.

For some reason, when I have taken out sky tv to get back into the app it is asking for direct debit number to log back in. Why is this happening?

Re: Direct debit number to log in

caesarome — Sat, 28 Sep 2024 21:09:01 GMT

@Lynn1231 wrote:

Why is this happening?

At a guess it could be so that your TV and mobile accounts are linked to the same Sky ID.

Re: Direct debit number to log in

Lynn1231 — Sun, 29 Sep 2024 10:34:45 GMT

Do you know how I rectify this because no matter what I try I can't log in.

Re: Direct debit number to log in

caesarome — Sun, 29 Sep 2024 11:08:25 GMT

@Lynn1231

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Direct debit number to log in

Addie15 — Sun, 29 Sep 2024 12:01:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lynn1231.