topic Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error? in Mobile Apps & Websites

I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

Anonymous — Fri, 23 Aug 2024 10:15:34 GMT

Cannot access my sky rewards

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

caesarome — Fri, 23 Aug 2024 12:14:48 GMT

@Anonymous

What is the error and can you access the rest of the MySky app ok including your bill ?

SaRe: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

Anonymous — Fri, 23 Aug 2024 13:18:08 GMT

It's just saying there is an error loading my rewards. Yes I can access everything else OK. Does anyone have an email address to contact sky?

Re: SaRe: I have no access to my sky rewards. Everytime i try and access them its coming up as an er

caesarome — Fri, 23 Aug 2024 15:36:52 GMT

There is no email address but if you would like we could ask Sky's messaging team to contact you via here, if you then you need to respond to the chat within 48 hours so let us know if you would like them to contact you about this via here ?

Re: SaRe: I have no access to my sky rewards. Everytime i try and access them its coming up as an er

Anonymous — Fri, 23 Aug 2024 15:41:56 GMT

Yes that would be great. Thanks

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

caesarome — Fri, 23 Aug 2024 16:10:14 GMT

@Anonymous

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: SaRe: I have no access to my sky rewards. Everytime i try and access them its coming up as an er

Addie15 — Sat, 24 Aug 2024 07:34:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Anonymous.

I have been in direct contact with a sky employee but the issue has not been resolved

Anonymous — Tue, 27 Aug 2024 10:03:41 GMT

Issue not resolved via direct chat. Can another sky employee set up new chat to resolve query

Re: I have been in direct contact with a sky employee but the issue has not been resolved

Jynxy — Tue, 27 Aug 2024 11:22:02 GMT

Hi,

What is the issue, us super users maybe able to help or point you in the right direction.

Re: I have been in direct contact with a sky employee but the issue has not been resolved

Highlinder — Tue, 27 Aug 2024 12:08:36 GMT

@Anonymous This is the broadband board your issue is with Sky rewards from the looks of other posts. Have you asked on that thread for the issue to be re-eascalated?

Re: I have been in direct contact with a sky employee but the issue has not been resolved

Anonymous — Tue, 27 Aug 2024 12:14:47 GMT

Thank you. How do I escalate?

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

cookiemonsteruk — Tue, 27 Aug 2024 12:19:46 GMT

@Anonymous

I have merged your new post wijh your original post. We have to wait 10 minutes before re escalating

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

cookiemonsteruk — Tue, 27 Aug 2024 12:34:28 GMT

@Anonymous

Pleaste remain logged into the forum using a chrome browses

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: I have been in direct contact with a sky employee but the issue has not been resolved

caesarome — Tue, 27 Aug 2024 12:41:24 GMT

@Anonymous wrote:

Issue not resolved via direct chat.

What were you told on the chat ?

Re: I have been in direct contact with a sky employee but the issue has not been resolved

Lisa-P1987 — Tue, 27 Aug 2024 12:55:40 GMT

Hi there, looks like you do already have an open chat with our team 🙂

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

Anonymous — Tue, 27 Aug 2024 12:57:59 GMT

Thanks all. I was given a link to create a sky iq but the access was denied. I'm looking for someone to help further.

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

Anonymous — Wed, 28 Aug 2024 08:50:59 GMT

Hi Lisa can someone come back to be in the open chat please to resolve query thanks

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

Anonymous — Wed, 28 Aug 2024 09:30:10 GMT

I am very confused with how this work. Two sky employees have contacted me via direct chat and then stopped communicating in it. I was asked for screenshot of my account details to resolve issue and no communication since. Not happy with this service from sky employees. Will probably have to ring which I was trying to avoid as I haven't got the time this option was far more convenient. Thank you to all superusers. Disappointed with sky employee support!

Re: I have no access to my sky rewards. Everytime i try and access them its coming up as an error?

caesarome — Wed, 28 Aug 2024 12:25:21 GMT

What might have happened is the screenshots you have provided have been sent through to another team at Sky to investigate for you so I have asked the messaging team if they have an update for you,