https://helpforum.sky.com/t5/Mobile-Apps-Websites/Postcode/m-p/4728979#M15761 <P>Welcome to the Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>. If you're not already aware, just to let you know we're mainly customers here.</P> <P>&nbsp;</P> <P>It can sometimes be difficult to phrase your question in a way that's likely to be understood by the AI bot. Try 'SkyID' or 'MySky app'. If the bot asks to send you a link, say no. Hopefully you'll be put through.</P> <P>&nbsp;</P> <P>Alternatively we can ask Sky's messaging team to contact you here so that you can raise it via a private online chat, if you wish?</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 23 Aug 2024 13:29:37 GMT Mark39 2024-08-23T13:29:37Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Postcode/m-p/4728954#M15759 <P>The mysky app won't recognise my postcode. Just come back to sky and have tried numerous ways</P><P>Tried ringing the tel no&nbsp; it stated but doesn't recognise my question .Will be leaving if this is the service !&nbsp;</P><P>&nbsp;</P> Fri, 23 Aug 2024 13:03:38 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Postcode/m-p/4728954#M15759 SharonGro 2024-08-23T13:03:38Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/Postcode/m-p/4728979#M15761 <P>Welcome to the Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>. If you're not already aware, just to let you know we're mainly customers here.</P> <P>&nbsp;</P> <P>It can sometimes be difficult to phrase your question in a way that's likely to be understood by the AI bot. Try 'SkyID' or 'MySky app'. If the bot asks to send you a link, say no. Hopefully you'll be put through.</P> <P>&nbsp;</P> <P>Alternatively we can ask Sky's messaging team to contact you here so that you can raise it via a private online chat, if you wish?</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 23 Aug 2024 13:29:37 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/Postcode/m-p/4728979#M15761 Mark39 2024-08-23T13:29:37Z