https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4724470#M15684 <P>Thanks for the reply</P><P>I have been a customer for over 15 years and have never left in that time</P><P>&nbsp;</P> Sun, 18 Aug 2024 17:09:46 GMT Ali721 2024-08-18T17:09:46Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4723334#M15664 <P><STRONG>I am getting a message that 'my account is unauthorised to access the My Sky app' when I try to log in.</STRONG></P><P><STRONG>I have tried with both my email and my username with no luck.&nbsp;</STRONG></P><P><STRONG>Can anyone help please?</STRONG></P><P><STRONG>Thanks</STRONG></P> Sat, 17 Aug 2024 09:06:39 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4723334#M15664 Ali721 2024-08-17T09:06:39Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4723339#M15665 <P>How long have you been a Sky customer and have you ever left and returned after being away for a year or more ?</P> Sat, 17 Aug 2024 09:11:00 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4723339#M15665 caesarome 2024-08-17T09:11:00Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4724470#M15684 <P>Thanks for the reply</P><P>I have been a customer for over 15 years and have never left in that time</P><P>&nbsp;</P> Sun, 18 Aug 2024 17:09:46 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4724470#M15684 Ali721 2024-08-18T17:09:46Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4724519#M15687 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4153917">@Ali721</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR /><STRONG>When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</STRONG></P> Sun, 18 Aug 2024 18:32:27 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App/m-p/4724519#M15687 caesarome 2024-08-18T18:32:27Z