topic Re: Sky Sports app in Mobile Apps & Websites

Sky Sports app

Mike4444 — Thu, 08 Aug 2024 20:55:50 GMT

I have the full sky sports package, yet I am unable to access Sky Sports + live broadcast on my iPhone app.
Any help appreciated.

Re: Sky Sports app

caesarome — Thu, 08 Aug 2024 21:02:06 GMT

@Mike4444

Can you not view any of the live channels on the app and if not is it asking you to upgrade. Can you use the same login details with the Sky Go app on your iphone ?

Re: Sky Sports app

Mike4444 — Thu, 08 Aug 2024 21:08:37 GMT

I am logged in on the app, but when I try and watch any live game, it says 'to get sky sports. Yet I have the full sports package. On the tv is fine, but it refuses to work on the app. (On Wi-Fi).

Re: Sky Sports app

caesarome — Thu, 08 Aug 2024 21:30:09 GMT

@Mike4444

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Sky Sports app

Mike4444 — Thu, 08 Aug 2024 21:34:02 GMT

Ok thanks. So I will have to keep checking the app for the bubble? Or will I be contacted beforehand?

Thanks

Re: Sky Sports app

Addie15 — Fri, 09 Aug 2024 07:19:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mike4444.