topic Re: Community Forum Responding on Wrong Email Address in Mobile Apps & Websites

Community Forum Responding on Wrong Email Address

MrsChristie08 — Mon, 22 Jul 2024 07:58:00 GMT

I've just had to switch off email responses to forum posts as, somehow, Sky Community is using my restore email (my work email account) for responses to posts. This is despite me being a Sky Email customer, with a Sky email address. Before anyone tries to 'explain' how the account settings work, there is no area within that which allows me to update my email address. Which should be my Sky customer one, linked to everything else on my account. Utter farce.

Re: Community Forum Responding on Wrong Email Address

Mark39 — Mon, 22 Jul 2024 08:54:08 GMT

Community emails go to the email address you provided for the Sky ID you're logged in with. They only go to your Sky Yahoo Mail account if that's what you specified.

Re: Community Forum Responding on Wrong Email Address

MrsChristie08 — Mon, 22 Jul 2024 09:08:52 GMT

Thanks Mark - but I've been a Sky customer for 15+ years and have only had this email address for 3... I didn't specify this email address 👍🏻

Re: Community Forum Responding on Wrong Email Address

caesarome — Mon, 22 Jul 2024 12:31:05 GMT

You should be able to update your email address via the MySky app or online here:

https://www.sky.com/mydetails/account-info

Re: Community Forum Responding on Wrong Email Address

MrsChristie08 — Mon, 22 Jul 2024 15:32:51 GMT

Thank-you - that was the page I couldn't find as the Community Account page doesn't have any field for email address! Useless!

Re: Community Forum Responding on Wrong Email Address

Annie+UK — Mon, 22 Jul 2024 15:39:00 GMT

@MrsChristie08 wrote:

Thank-you - that was the page I couldn't find as the Community Account page doesn't have any field for email address! Useless!

That's because the community does not have its own email address and shares the one with your SkyID so no point in duplicating stuff