topic Re: Login stuck at postcode in Mobile Apps & Websites

Re: Login stuck at postcode

Cara18 — Tue, 09 Jul 2024 15:28:03 GMT

I've the very same problem deleted the app and downloaded it again still won't go by the postcode bit please help

Re: Login stuck at postcode

caesarome — Tue, 09 Jul 2024 15:47:45 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Login stuck at postcode

Lisa-P1987 — Tue, 09 Jul 2024 15:49:50 GMT

Thanks for escalating this. We’ve sent @Cara18 an invite to chat.

Re: Login stuck at postcode

PARKERASOUND — Thu, 11 Jul 2024 13:42:27 GMT

I am also having issues with signing an agreement due to it not accepting my postcode.

Re: Login stuck at postcode

caesarome — Thu, 11 Jul 2024 15:05:55 GMT

@PARKERASOUND

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147