topic Postcode not recognised ! in Mobile Apps & Websites

Postcode not recognised !

JohnAP — Thu, 04 Jul 2024 04:04:03 GMT

Hello, I have been trying to sign into the My Sky app now for some time ! When it tries to find my account, I enter my postcode but it will go no further than that. I have spoken to Sky twice about this and it still has not been sorted???

Re: Postcode not recognised !

caesarome — Thu, 04 Jul 2024 08:40:15 GMT

@JohnAP

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Postcode not recognised !

Lisa-P1987 — Thu, 04 Jul 2024 08:44:59 GMT

Thanks for escalating this. We’ve sent @JohnAP an invite to chat.

Re: Postcode not recognised !

Mr+Flibbles+86 — Sat, 06 Jul 2024 08:53:38 GMT

We are still looking to help you @JohnAP . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Postcode not recognised !

JohnAP — Fri, 12 Jul 2024 02:02:58 GMT

Re: Postcode not recognised !

caesarome — Fri, 12 Jul 2024 08:42:22 GMT

@JohnAP

What did the messaging team tell you after they contacted you via here ?