topic Re: Entering postcode on mysky not working. in Mobile Apps & Websites

Entering postcode on mysky not working.

AK12 — Sat, 29 Jun 2024 00:52:54 GMT

I am successfully getting past the username and password, but when entering a postcode and pressing continue it doesn't do anything.

Different formats of postcode tried, clearing cache and data and also uninstalled and reinstalled the app, to no avail.

I searched the posts and there is no solution posted, any help would be great

Re: Entering postcode on mysky not working.

caesarome — Sat, 29 Jun 2024 04:40:57 GMT

@AK12

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Entering postcode on mysky not working.

Lisa-P1987 — Sat, 29 Jun 2024 08:38:31 GMT

Thanks for escalating this. We’ve sent @AK12 an invite to chat.