topic Re: Cannot access Sky App in Mobile Apps & Websites

Cannot access Sky App

KylieA88 — Sat, 22 Jun 2024 12:34:01 GMT

Trying to login to Sky app and when I enter login details it says my account cannot access the app.

Re: Cannot access Sky App

caesarome — Sat, 22 Jun 2024 12:42:06 GMT

Is this the MySky app, if so are you a new or returning customer to Sky ?

Re: Cannot access Sky App

KylieA88 — Sat, 22 Jun 2024 12:48:53 GMT

I am existing customer just trying to log back into the app.

Re: Cannot access Sky App

Annie+UK — Sat, 22 Jun 2024 12:51:22 GMT

Which Sky App are you refering to?

Re: Cannot access Sky App

KylieA88 — Sat, 22 Jun 2024 12:52:21 GMT

The MySky app

Re: Cannot access Sky App

caesarome — Sat, 22 Jun 2024 12:54:46 GMT

@KylieA88 wrote:

I am existing customer just trying to log back into the app.

@KylieA88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot access Sky App

Addie15 — Sat, 22 Jun 2024 15:35:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @KylieA88.

Re: Cannot access Sky App

Tom-W19 — Tue, 25 Jun 2024 07:56:02 GMT

Hi @KylieA88

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.