topic Re: Functionality of Website in Mobile Apps & Websites

Functionality of Website

ChrisDC — Wed, 19 Jun 2024 15:26:35 GMT

Cannot change my direct debit details, cannot use piggy bank rewards, cannot use MySwap.

Does anyone know if Sky are doing anything about this?

Re: Functionality of Website

Annie+UK — Wed, 19 Jun 2024 15:31:27 GMT

Can see anyone else complaining about this so I guess the issue is local to you

Have you tried a different browser? What have you already tried to fix this?

Re: Functionality of Website

caesarome — Wed, 19 Jun 2024 15:33:10 GMT

You haven't said what is happening so have you tried using the MySky app instead if even tried a different web browser ?

Re: Functionality of Website

ChrisDC — Wed, 19 Jun 2024 15:33:36 GMT

Have seen someone mention the direct debit issue from Feb but it is still the same.

I have tried different browsers and mobile with the same result....

Re: Functionality of Website

caesarome — Wed, 19 Jun 2024 15:38:37 GMT

@ChrisDC wrote:

I have tried different browsers and mobile with the same result....

And that result is.....

Re: Functionality of Website

ChrisDC — Wed, 19 Jun 2024 15:42:09 GMT

Brings up an error page

Re: Functionality of Website

caesarome — Wed, 19 Jun 2024 16:07:17 GMT

@ChrisDC

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Functionality of Website

Tom-W19 — Wed, 19 Jun 2024 16:57:22 GMT

Thanks for escalating. We've sent an invite to @ChrisDC.