topic Re: Automatic Compensation in Account & Billing

Automatic Compensation

RLB2 — Mon, 26 Oct 2026 13:38:34 GMT

I an due some automatic compensation for my broadband being cut off for nearly a month. It was supposed to be sorted on 13th of October. I have recieved nothing and no call back as promised. Please help!

Re: Automatic Compensation

Mark39 — Mon, 26 Oct 2026 13:47:52 GMT

@RLB2 it's paid automatically as a credit to your Sky account, within a month of the fault being fixed.

Re: Automatic Compensation

MightyQuinn — Mon, 26 Oct 2026 13:51:21 GMT

Hi @RLB2 Have you checked your account online? You won't receive anything, the credit will be used against your future bills. Please note, see Welcome below for information about this public community forum.

Re: Automatic Compensation

caesarome — Mon, 26 Oct 2026 13:54:13 GMT

@RLB2

When it has been added to your account it should appear on your bill that can be viewed via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk