topic Re: Credit refund in Account & Billing

Credit refund

Cal41 — Mon, 26 Oct 2026 10:25:47 GMT

I'm trying to get my credit refunded back to my bank account. I left sky on the 16th September to go to plusnet. Could someone please help me with this. There's also another direct debit due again tomorrow of which shouldn't be leaving my account. Please help

Re: Credit refund

caesarome — Mon, 26 Oct 2026 10:29:47 GMT

@Cal41 wrote:

There's also another direct debit due again tomorrow of which shouldn't be leaving my account. Please help

If your last day with Sky was 16th September do you now see a credit on your account and on what date each month was you billed on ?

Re: Credit refund

Daniel0210 — Mon, 26 Oct 2026 10:29:05 GMT

@Cal41

Post back in this thread after tomorrows bill payment if it is still showing as a credit on your Sky account. .

Re: Credit refund

Cal41 — Mon, 26 Oct 2026 10:33:44 GMT

It's showing a credit amount yes

Re: Credit refund

caesarome — Mon, 26 Oct 2026 13:12:17 GMT

@Cal41

Can you post back tomorrow after the direct debit has been taken as it might be that the credit you see now will be more should this payment be taken tomorrow.