topic Re: Refund in Account & Billing

Refund

Clairewilmot — Wed, 21 Oct 2026 09:52:45 GMT

"I downgraded my channels two weeks ago. I was promised my refund was sent last Tuesday. I called today to check on it, and the agent completely contradicted herself—telling me my balance was £0 but admitting the credit was still showing on my account profile. When I called her out on the fact that the money hasn't actually been released, she became incredibly rude. I asked to speak to a manager and have been left stuck on an endless hold queue. I need a Sky staff member to escalate this thread to a private chat, confirm the money has actually been released today, and log a formal complaint about the service.iv asked for a DRN didn't even know what it was and has now told me I have to wait till the 2th nearly 3 weeks and see if my money has been released disgusting I want my money please

Re: Refund

Clairewilmot — Wed, 21 Oct 2026 09:53:58 GMT

Sorry that should have said 28th

Re: Refund

MightyQuinn — Wed, 21 Oct 2026 09:56:33 GMT

Hi @Clairewilmot This shows you how to make a complaint How to make a Sky complaint.

Re: Refund

Clairewilmot — Wed, 21 Oct 2026 09:57:46 GMT

Thank you will do so now x

Re: Refund

Daniel0210 — Wed, 21 Oct 2026 09:58:24 GMT

@Clairewilmot

You don't normally get a refund for reducing your channels (giving 31 days notice) so what was this refund actually for?

Re: Refund

Mark39 — Wed, 21 Oct 2026 10:06:40 GMT

@Clairewilmot wrote:

iv asked for a DRN didn't even know what it was....

Nor do I. Care to enlighten us? I suspect it's a TLA with no universal meaning.

Re: Refund

MightyQuinn — Wed, 21 Oct 2026 10:12:56 GMT

@Mark39 wrote:
@Clairewilmot wrote:

iv asked for a DRN didn't even know what it was....
Nor do I. Care to enlighten us? I suspect it's a TLA with no universal meaning.

Dental Recruit Network appears to be on top of Googles search.

Re: Refund

Daniel0210 — Wed, 21 Oct 2026 10:15:13 GMT

I've heard of a Debt Relief Notice but not sure that would fit in with the OPs post.

Re: Refund

Clairewilmot — Wed, 21 Oct 2026 14:51:07 GMT

If you don't care don't ask then move on

Re: Refund

Clairewilmot — Wed, 21 Oct 2026 14:54:46 GMT

Was a credit which Iv been told 3 times they would send to me in 3/5 working days.Now just been told that's not correct so been lied to finally got it sorted had to generate a bill early so they can send me my money !

Re: Refund

Clairewilmot — Wed, 21 Oct 2026 15:07:45 GMT

Apologies I read your message as I don't care my fault so I replied with if you don't care move on and again my fault it's an ARN Acquirer Reference Number (ARN

a tracking number. so sorry again I'll put my glasses on before I read anything again