topic Over charged in Account & Billing

Over charged

Elizabeth210 — Tue, 20 Oct 2026 15:02:21 GMT

We have been charged £29.49 on the 2 nd October it should have been £20

Re: Over charged

Daniel0210 — Tue, 20 Oct 2026 15:06:11 GMT

@Elizabeth210
If you are new to the forum, or this is your first post, then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

The online breakdown of your bill should tell you what this is for. We obviously can't see your bills.

Re: Over charged

DaveDrizen — Tue, 20 Oct 2026 15:18:53 GMT

@Elizabeth210 wrote:
We have been charged £29.49 on the 2 nd October it should have been £20

If that was your first bill it may be higher than normal as it will include the period from the start of your service to the billing date and then the coming month as that is always paid in advance. If you look at you bill it should show this in detail and future bills should be agreed amount.

Re: Over charged

Elizabeth210 — Tue, 20 Oct 2026 15:39:19 GMT

Hi Dave thanks for that. It looks like they've charged for Netflix for period 25 sept to 25 Oct