topic Re: Sk iys ripping me off in Account & Billing

Sk iys ripping me off

ColinLeader — Mon, 19 Oct 2026 22:08:57 GMT

Sky did not fulfill my contract, paying for 2500 mbps but got 35 - 120 MBPS. I left within the 41 days cooling off period. THEY TRIED TO CHARGE ME £128 EARLY TERM FEE, £27 FOR 3 WEEKS AND £32 FOR THE NEXT MONTH NOVEMBER. I complianed on phone, got a nice chap, cancelled ALL CHARGES. SENT ME A TEXT SAYING ACCOUNT NOW CLEARED, NOW TODAY AT 17.50 SENT ME AN EMAIL THAT I NOW OWE THEM £29.95???.

I am 75 and stressed out, I really feel like doing my self in.

ANY PNONE NUMBERS TO HEAD OFFICE OR EMAIL ADDRESSES PLEASE.

I can't go onuch longer with their list and receipt.

They have threatened me with dept collection agency

PLEASE HELP ME

Colin Leader

Re: Sk iys ripping me off

Mark39 — Mon, 19 Oct 2026 22:25:33 GMT

@ColinLeader have you returned your broadband Hub?

Re: Sk iys ripping me off

ColinLeader — Mon, 19 Oct 2026 23:19:06 GMT

Hi Mark.

YES, I have a confirmation email stated that fact, I also returned WiFi plug, also got confirmation as well.

All my account was cleared and got text confirming that.

Got an email this evening asking me to return and they will waive the charge of £29.95 if I rejoin, total threat and and corruption.

They have also threatened me with dept collection.

I've had enough.

Any help, or email phone number for head office.

Colin

Re: Sk iys ripping me off

Me134 — Tue, 20 Oct 2026 08:20:04 GMT

@ColinLeader wrote:
Hi Mark.

YES, I have a confirmation email stated that fact, I also returned WiFi plug, also got confirmation as well.
All my account was cleared and got text confirming that.
Got an email this evening asking me to return and they will waive the charge of £29.95 if I rejoin, total threat and and corruption.
They have also threatened me with dept collection.
I've had enough.
Any help, or email phone number for head office.
Colin

What exactly do they say the charge of £29.95 is for?

Re: Sk iys ripping me off

caesarome — Tue, 20 Oct 2026 08:36:55 GMT

@ColinLeader

Do you have the receipt with the tracking details on when you returned the hub so is that £29.95 a non return fee bewcause we might be bale to get you some help via here if it is and you do have the tracking details.

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 09:23:21 GMT

Yes, royal mail collected it but I have an email saying " thanks for returning router and WiFi plug" so they acknowledge receiving it.

Can't trust sky done me 15 years ago, thought they had changed, never again, doing my box in. Thanks for the reply, I really don't understand the rip off tactics.

Colon

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 09:25:28 GMT

That should be Colin NOT colon Lol 😂

Re: Sk iys ripping me off

caesarome — Tue, 20 Oct 2026 09:27:52 GMT

@ColinLeader

But do you have the tracking details to hand and can you confirm the £29.95 charge is a "non return" one ?

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 09:28:27 GMT

Do not state anything about what the money is for just I owe it and they will contact a collection/ baliff to handle it

I will never use sky again ever. Thanks for the reply Mel

Colin

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 09:33:38 GMT

Yes details on my phone. Can't confirm anything about why the charge just said I am in dept for £29.95 ????

Colin

Re: Sk iys ripping me off

Mark39 — Tue, 20 Oct 2026 09:41:55 GMT

Hi @ColinLeader I'm guessing the logistics team to whom you returned the broadband Hub haven't notified Sky that they've received it. Consequently you've been charged a £29.95 non-return fee. Unfortunately it does happen.

It's easy to put right if you have the tracking information which confirms it has been delivered.

Re: Sk iys ripping me off

caesarome — Tue, 20 Oct 2026 09:48:57 GMT

@ColinLeader wrote:

Yes details on my phone.

And does it show the hub has now arrived ?

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 15:03:57 GMT

Hi Mark.

Think it's sorted.

Phoned Sky resolutions team, nice lady wiped off charge so hopefully now clear of sky.

I am going to give you a number to call sky, it was given to me by the sky engineer that came to try and sort things out. Its a call centre just outside Edinburgh, you might get Leeds also. important thing is they are English speaking, and I'm not prejudice in anyway, but difficult abroad. This the number. But won't let me put it why

SKY (removed)

Hope this helps other users.

Thanks for all replies and help.

Colin.

Moderator note: Removed contact details.

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 11:14:43 GMT

Had to put stars between numbers lol

Re: Sk iys ripping me off

Daniel0210 — Tue, 20 Oct 2026 11:25:17 GMT

@ColinLeader wrote:

Had to put stars between numbers lol

@ColinLeader

Phone numbers (even in disguise) are not allowed on the forum.

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 11:27:09 GMT

They have not said it's arrived but confirmed their couriers have it. I think it's sorted as I phone sky, she said she didn't know what the charge is but she squashed it.

Thanks for the help.

I gave Mark a phone number that connects to Scotland, which helps. Give it out to everyone on here.

Colin

Re: Sk iys ripping me off

Mark39 — Tue, 20 Oct 2026 11:40:29 GMT

@ColinLeader wrote:

I think it's sorted as I phone sky, she said she didn't know what the charge is but she squashed it.

Good to hear, @ColinLeader

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 13:03:36 GMT

Keep that phone number for others it not available readily and I found it excellent service with the agents there, especially with problems.

Thanks for bothering with me

Re: Sk iys ripping me off

Daniel0210 — Tue, 20 Oct 2026 13:13:33 GMT

@ColinLeader

As previously advised on this thread…

@Daniel0210 wrote:

@ColinLeader wrote:

Had to put stars between numbers lol

@ColinLeader

Phone numbers (even in disguise) are not allowed on the forum.

That post has therefore been removed.

Re: Sk iys ripping me off

ColinLeader — Tue, 20 Oct 2026 13:54:24 GMT

Thanks all. Just an email from executive at head office as I complained to Dana Strong CEO.

Keep up the fight.

Colin