topic Billing in Account & Billing

Billing

Swaffs — Mon, 19 Oct 2026 18:28:14 GMT

My Sky account doesn't start until the 16th November, but I have a message from you guys saying that Please note: If you haven't activated your TV service within 14 days of delivery, your billing will start automatically. Why am I being charged for the service that hasn't been done yet?

Re: Billing

caesarome — Mon, 19 Oct 2026 18:30:01 GMT

@Swaffs

Is your TV service Sky Stream and have you been sent the stream box already ?

Are you having Sky Fibre broadband activated on the 16th November ?

Re: Billing

MarkGoldsmith — Mon, 19 Oct 2026 18:33:24 GMT

@Swaffs wrote:
My Sky account doesn't start until the 16th November, but I have a message from you guys saying that Please note: If you haven't activated your TV service within 14 days of delivery, your billing will start automatically. Why am I being charged for the service that hasn't been done yet?

That would be because the TV product and any broadband product are separate services under different T&Cs and contracts. As the sky streaming platform works with any internet connection, Sky assumes that the vast majority of customers will have a working internet connection when they order Sky Stream, even if they are subsequently waiting to be switched over to Sky broadband.

Once your broadband is up and running contact Sky and ask if they would be willing to credit the TV portion of the bill from the activation date to the date the broadband was installed.