topic Admin fee in Account & Billing

Admin fee

Charlieboots36 — Sun, 18 Oct 2026 21:15:46 GMT

I have been billed 10 pounds activation fee and I don't think I should have to pay it as a long standing customer

Re: Admin fee

caesarome — Sun, 18 Oct 2026 21:21:57 GMT

I believe these charges apply to us all regardless of how long we have been a customer so all you can do is to speak to Sky to see if they will apply a credit to your account that matches the admin fee.

Re: Admin fee

Me134 — Mon, 19 Oct 2026 07:40:49 GMT

@Charlieboots36 wrote:
I have been billed 10 pounds activation fee and I don't think I should have to pay it as a long standing customer

Presuming you were advised of it at the time you should have simply refused to pay it, asking after the fact might get you nowhere. With 18 years as a Sky TV customer behind me, I've never once paid it as I would rather cancel the service.